Orders ship within 1–3 business days. Delivery takes 7–14 days internationally (varies by location). Express shipping is available. Tracking details are emailed immediately after dispatch.

Yes! We work with Fair Trade-certified suppliers. Materials like wood, brass, and ceramic are locally sourced within 100 miles to support communities and reduce environmental impact.

Absolutely. Our artisans accept bespoke orders for size, material, or pattern changes. Lead times vary (4–8 weeks). Contact us with your vision for a quote.

Dust with a dry cloth. Avoid direct sunlight or moisture. For brass, use lemon juice + salt for tarnish. Wood benefits from occasional beeswax polishing.

Every piece undergoes 3-stage inspections: artisan self-check, workshop lead review, and final QA by our team. Defects are repaired or recycled into new creations.

Most are (check product labels). Small parts like inlaid beads may pose choking hazards. We recommend wall-mounting heavy items and avoiding sharp-edged decor in high-traffic areas.